Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@pminstrumentation.co.za with a picture/video of the damaged product. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How can customers return your products?

  • By courier service

How will customers get the return label?

  • For defective products: Customer responsibility
  • For customer remorse: Customer responsibility

What is the restocking fee?

  • No restocking fee

The product conditions that we allow for returns:

  • New

Additional Non-Returnable Items;

  • Downloadable Products

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where NO REFUNDS are granted (if applicable);

Any item not in its original condition, damaged or missing pieces for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially reflected.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pminstrumentation.co.za.

Wrong product

Sale Price Items

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pminstrumentation.co.za and send your item to: PM Instrumentation, 44 Henrietta Road, Norwood, Johannesburg, 2192.
  • Change of mind – Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

  • To return your product, you should mail your product to: PM Instrumentation, 44 Henrietta Road, Norwood, Johannesburg, 2192.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item!

Customer Support